Rule-error guarantee: full terms
Effective 4 September 2026. This is a contractual commitment by Pawssible and is subject to legal review before the first paid Plan is delivered; the version on this page is the version that applies to your purchase.
Rule-error guarantee
If we get a rule wrong, we make it right.
Every rule is sourced to an official authority page, dated, and reviewed by a UAE-licensed vet. If a step in your Plan was wrong because our published rule was wrong on the day you bought it, we refund the Plan in full and cover the direct cost of redoing the affected test, up to AED 900.
Covers errors in our data only. It does not cover rules that change after purchase, details entered incorrectly, missed deadlines, airline or authority discretion, or anything outside the affected test. This is not a guarantee your pet will be cleared to fly. No one can promise that. Full terms.
1. What is covered
A rule in the Plan you purchased (a required step, a lead time, a mandatory wait, a validity window or a document requirement) that did not match the destination authority's published requirement on the date of purchase, where that mismatch caused a test, treatment or certificate to be repeated.
2. What we pay
A full refund of the Plan price paid, plus the direct, invoiced cost of redoing the affected test, treatment or certificate, up to a total of AED 900 per Plan. Payment is made to the original payment method within 14 days of a validated claim.
3. What is excluded
- Rules that changed after the date of purchase.
- Details entered incorrectly (pet name, species, breed, dates, microchip status, vaccination dates).
- Deadlines in the Plan that were missed or steps done outside the stated window.
- Discretionary decisions by an airline, a laboratory, a veterinarian or a government authority.
- Indirect costs: flights, accommodation, boarding, agent fees, lost earnings, or anything other than the affected test, treatment or certificate.
- Corridors marked coming soon, and any information not part of a purchased Plan.
4. What this is not
This is not a guarantee that your pet will be cleared to fly, admitted, or released from quarantine. No one can promise that. Authorities exercise discretion and rules change without notice.
5. How to claim
Within 60 days of the affected event, email hello@pawssible.ai with your invoice number, the step you believe was wrong, the authority's published rule as it stood on your purchase date, and the invoice for the repeated test or certificate. We respond within 5 working days. Where we disagree, we show you the archived source page we relied on for your Plan.
6. Governing law
United Arab Emirates law; courts of Dubai. Nothing here limits rights under UAE Federal Law No. 15 of 2020 on Consumer Protection. See also the refund policy and the terms of service.